Privacy Policy

Last updated: January 1, 2024

Your Privacy Matters

At EKLIL Logistics, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and protect your data.

1. Information We Collect

Personal Information

We collect information you provide directly to us, such as:

  • Name, email address, and phone number
  • Company name and business information
  • Shipping addresses and contact details
  • Payment information and billing details
  • Communication preferences

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our logistics services
  • Process shipments and handle customs documentation
  • Communicate with you about your shipments
  • Send service updates and promotional materials
  • Comply with legal and regulatory requirements
  • Prevent fraud and ensure security

3. Information Sharing

We may share your information with:

  • Shipping carriers and logistics partners
  • Customs authorities and regulatory bodies
  • Payment processors and financial institutions
  • Service providers who assist in our operations
  • Legal authorities when required by law

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate security measures to protect your information:

  • SSL encryption for data transmission
  • Secure servers and data centers
  • Access controls and employee training
  • Regular security audits and updates
  • Incident response procedures

5. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Opt-out of marketing communications
  • Port your data to another service
  • File a complaint with data protection authorities

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage
  • Improve user experience
  • Provide personalized content

You can control cookie settings through your browser preferences.

7. International Transfers

As a global logistics company, we may transfer your information internationally. We ensure appropriate safeguards are in place through:

  • Standard contractual clauses
  • Adequacy decisions
  • Binding corporate rules
  • Certification schemes

8. Contact Us

For privacy-related questions or to exercise your rights, contact us:

Email: info@eklils.com

Phone: +971 4 835 3973

Address: EKLIL Logistics, Dubai World Trade Centre, Dubai, UAE

9. Policy Updates

We may update this privacy policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications
  • Displaying prominent notices

Your continued use of our services after changes indicates acceptance of the updated policy.

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